Frequently asked questions

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Placing an order
Add products with “Add to Cart.” When done, open your cart and choose “Checkout.”

Payment security
Yes—100% secure payment processing. Our internet security team keeps your experience safe and reliable. 🔒

Receiving your items
Orders are processed within 1–3 business days. A shipping confirmation email follows.

Tracking provided?
Yes—expect a tracking number after your purchase. 🧭

Shipping cost
Determined by shipment origin. Enter your shipping address at checkout to see the accurate fee.

Ordering multiple items
Typically, multiple items are packed in separate shipments.

Return policy & exchanges
Even if washed or worn, enjoy free returns.

30 days: Full refund

180 days: Store credit
We’ll email a refund confirmation after processing. Refunds are typically issued within 10 business days of receiving your return. Current order volume may cause delays—thank you for your patience. ⏳

About free gifts
If your returns bring the order below the promo threshold, the free gift must be returned. To keep it without qualifying, we’ll deduct the gift’s cost from your refund or request payment. 🎁

Change/cancel after submission
Orders cannot be changed or canceled once placed. You can return items; refunds apply to the product total only, not shipping.

More answers
From shipping to product info—See all FAQs.

Quick support
Email: salomesuttell385@hotmail.com